SenseMe provides wellness and informational insights to support healthy lifestyle decisions. All scores, readings, lab interpretations, and recommendations are estimates and are not a medical diagnosis, treatment, or substitute for professional medical advice. Always consult a qualified healthcare provider for any health concern. If you have a medical emergency, call your local emergency number immediately.
These Terms of Use ("Terms") govern your access to and use of the SenseMe website, mobile application, hardware device, and related services (together, the "Service") provided by SenseMe, Inc. ("SenseMe", "we", "us", or "our"). By creating an account, purchasing a device, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms work together with our Privacy Policy, which explains how we collect, use, and protect your data under the EU General Data Protection Regulation (GDPR).
Provider: SenseMe, Inc., 8383 Wilshire Blvd Suite 800, Beverly Hills CA 90211
Contact: support@sensemyhealth.com
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms. The Service is intended for personal, non-commercial use.
The Service supports general wellness and self-knowledge. It does not diagnose, treat, cure, or prevent any disease or medical condition. Scores and insights are generated from sensor data, optional lab results, face scans, and information you provide, and reflect population-level associations rather than individual clinical findings.
All recommendations provided by SenseMe — including supplement suggestions, skincare guidance, and lifestyle tips — are for informational purposes only and do not constitute medical advice. Use of any recommendation is at your own responsibility (auf eigene Verantwortung). SenseMe strongly recommends consulting a qualified physician or dermatologist before beginning any new supplement, skincare, or health regimen, particularly if you have pre-existing medical conditions or are taking medication.
Automated and AI-generated content. Parts of the Service — including the SenseMe Advisor, and your domain scores, insights, predictions, and recommendations — are generated automatically, including by machine-learning systems, without individual human review of each output. These outputs may be incomplete, inaccurate, or not appropriate for your situation. They are wellness information only, are not medical advice, diagnosis, or treatment, and must not be relied on as a substitute for consulting a qualified healthcare professional. You are responsible for how you act on any output.
SenseMe brings together three different things you can buy: the SenseMe Band device, an app subscription, and optional lab and pH-strip add-ons. From a legal standpoint these are separate contracts — a sale of goods for the device and add-ons, and a service contract for the subscription — and different consumer rules can apply to each. The sections below set out the terms for each.
The SenseMe Band is a one-time purchase and is separate from any app subscription. Buying the device does not require a paid subscription, and a subscription does not include the device unless a bundle expressly says so. The device price is shown at the point of purchase.
As a consumer in the EU or EEA, you receive the statutory warranty of at least two years for goods that do not conform to the contract, in line with Directive (EU) 2019/771. These statutory rights apply in addition to, and are not limited by, these Terms or any voluntary manufacturer guarantee we may offer.
If a device is defective or does not conform within the warranty period, we will repair or replace it, or provide a price reduction or refund where the law requires. For confirmed defects, SenseMe covers the cost of return shipping.
Where you buy the device online as a consumer, you also have a 14-day right of withdrawal that begins when you receive it. To withdraw, contact us within 14 days; we will refund within 14 days of being informed. For a withdrawal that is not due to a defect, you bear the direct cost of returning the device and any loss in value resulting from handling beyond what is needed to establish its nature and function.
Widerrufsrecht für Gerätereservierungen: If you have reserved a SenseMe Band device, you have the right to withdraw your reservation within 14 days without giving any reason. See our statutory Widerrufsbelehrung (linked below) for full details of this right and how to exercise it.
The SenseMe Band syncs sensor readings to the app. If the device is lost, damaged, or stops working, your previously synced data and all features that do not depend on the sensors remain available in the app. New sensor readings will not sync until you repair or replace the device.
The SenseMe Band carries an IP68 rating for dust and water resistance under defined laboratory conditions. This protection is not permanent and can weaken through wear, damage, or ageing of the seals. Damage from liquid ingress beyond the rated conditions, or from opening or modifying the device, may not be covered by the warranty.
The SenseMe app is offered in two tiers:
Lab panels and pH strips are separate purchases and are not included in any subscription. There is no paid trial period; the free SenseMe Light tier lets you use core features at no cost for as long as you keep your account.
Paid subscriptions are billed in advance on the cycle shown at the point of purchase (for example, monthly or annual) and at the price shown there and on our pricing page. A subscription renews automatically at the end of each billing period until you cancel. You may cancel at any time, effective at the end of the current period; cancellation stops future charges but does not refund the current period unless the law requires.
We will give you at least 30 days' advance notice, by email or in the app, before any increase to the recurring price of your subscription. The new price applies from your next billing period after the notice. If you do not accept the increase, you may cancel before it takes effect.
If a renewal payment fails, we will retry and let you know. Your paid features stay active during a grace period of 7 days. If payment is not completed within that period, paid features may be suspended until payment succeeds; your free SenseMe Light access and your stored data are not affected.
Lab panels and pH strips are optional add-ons, bought separately from the device and the subscription. The pH strips are sold directly by SenseMe, which acts as the seller and handles warranty, withdrawal, and replacement for them. Lab panels are sold by independent laboratory partners, as described below. Whether an add-on is priced per unit or as a pack is shown at the point of purchase.
Lab panels are sold and carried out by independent, accredited laboratory partners, who act as the seller and contracting party for the testing service. SenseMe helps you order a panel and presents your results in the app, but is not the provider of the laboratory service itself. The relevant laboratory's terms are shown to you before you buy. How your data is handled is described in Section 6.
Lab kits and pH strips are sealed goods supplied for health-protection and hygiene reasons. Under Article 16(e) of the Consumer Rights Directive, the 14-day right of withdrawal ends once the seal is broken. While a kit or strip is still sealed, you may withdraw within 14 days for a refund. This exception is shown again at checkout.
If a laboratory cannot process your sample — for example, because the volume is insufficient or the sample has degraded — the partner's retest policy applies. Where the problem is not caused by you, a replacement kit or retest is provided at no extra cost. The applicable policy is shown before purchase.
Estimated turnaround time and shipping arrangements, including any shipping costs, are shown at the point of purchase, and results are delivered digitally in the app. If a stated turnaround time is materially exceeded, contact us and the laboratory partner's remedies, such as a retest or refund, apply.
If a pH strip is defective, or a scan fails because of a strip defect rather than user error, we will replace the affected strips. pH strips carry an expiry date printed on the packaging; strips used after that date may not perform correctly and are not eligible for replacement on that basis.
Withdrawal button (Widerrufsbutton, § 356a BGB). If you are a consumer in Germany entering into a paid digital-services contract with us (for example, a SenseMe Subscription), you have the right to withdraw from that contract within 14 days without giving any reason. This right begins when the contract is concluded, that is, upon account creation or subscription start. To make this right easy to exercise, a withdrawal button labelled "Vertrag widerrufen" that meets the requirements of § 356a BGB is provided for users in the German market (geolocation-gated). Using that button, or otherwise contacting us within the 14-day period, is sufficient to withdraw.
Cancellation button (Kündigungsbutton, § 312k BGB). Where a SenseMe Subscription is offered to consumers in Germany as a continuously renewing paid service concluded on our website, we provide an easily accessible, clearly labelled cancellation button ("Verträge hier kündigen") that lets you terminate the subscription online in line with § 312k BGB, without having to log in or take additional steps. After you use it, we confirm the cancellation and its effective date on a durable medium. Subscriptions purchased through the Apple App Store or Google Play are managed and cancelled through your store account in accordance with that store's process.
Optional lab panels (blood, hormone, gut, and skin microbiome) are processed by independent accredited laboratory partners. To protect your privacy, these partners receive only a randomly generated kit identifier (kit_id) and never your name, date of birth, or account details. The link between a kit and your identity exists only inside SenseMe. We maintain a Data Processing Agreement with each laboratory partner as required by Art. 28 GDPR. Sample collection, shipping, and turnaround times depend on the partner and your location.
SenseMe may recommend third-party products, lab panels, or supplements, and may earn an affiliate commission when you purchase through links in the Service. We disclose this openly. Affiliate relationships do not change the price you pay, and recommendations are generated to support your health goals. Third-party products and services are governed by the terms and policies of the relevant provider, not by these Terms.
Where SenseMe receives a commission or other compensation for purchases made via affiliate links, the relevant content is labeled "Anzeige" (advertisement) in the German interface and "Ad" in the English interface. The labeling appears directly on the relevant card or link. First-party products owned by SenseMe, Inc. (including our own branded supplement and skincare lines) are not subject to affiliate disclosure requirements.
You agree not to:
The Service, including its software, hardware design, text, graphics, logos, and scoring methods, is owned by SenseMe or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your personal use. Your own data remains yours; see the Privacy Policy for how you can export, correct, or delete it.
SenseMe respects the intellectual property rights of others and expects users to do the same. We respond to valid copyright infringement notices in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512.
Designated Agent. Our designated agent for DMCA notices is:
Mahmud Al Smadi, SenseMe, Inc., 8383 Wilshire Blvd Suite 800, Beverly Hills CA 90211 · privacy@sensemyhealth.com · DMCA Registration No. DMCA-1077552
Takedown Notices. A valid notice must include: (a) a signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the infringing material and its location in the Service; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and you are authorized to act.
Counter-Notices. If you believe content was removed in error, send a counter-notice to our designated agent including: your signature; identification of the removed material and its prior location; a statement under penalty of perjury that removal was a mistake; your name, address, and phone number; and consent to the jurisdiction of the federal court for your location. Upon receipt of a valid counter-notice, we will restore the content within 10-14 business days unless the complainant files a court action.
Repeat Infringers. We will terminate accounts of repeat copyright infringers in appropriate circumstances.
The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or that insights, scores, or lab interpretations are accurate, complete, or suitable for any particular purpose. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable mandatory law.
To the extent permitted by law, SenseMe is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable mandatory law. Where our liability is not otherwise excluded, our total liability is limited to the amount you paid to SenseMe for the Service in the twelve months preceding the event giving rise to the claim.
You are responsible for your use of the Service and for any content or information you submit.
SenseMe's liability for damages is limited to cases of intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit), and for injury to life, body, or health. Liability for slight negligence is excluded to the extent permitted by law. Statutory consumer rights under German law remain unaffected.
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service unlawfully. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, and limitation of liability) will survive.
We may update these Terms from time to time. We will post the updated version here with a new effective date and, where changes are material, give you reasonable notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
The Service may let you connect third-party sources, such as Apple Health (HealthKit) or other apps and devices, so that your data can be shared with the Service. Connecting a source is optional and controlled by you, and you can disconnect it at any time in your device or app settings. When you connect a source, you authorise SenseMe to receive and process the data you make available for the purpose of providing the Service, as described in our Privacy Policy. Data obtained through Apple Health is used only to provide features you have enabled, is not used for advertising, and is not shared with third parties for their own marketing. Your use of any third-party source is also subject to that provider's own terms and privacy policy, for which SenseMe is not responsible.
If you download the app from the Apple App Store, the following applies. These Terms are between you and SenseMe only, not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. Apple is not responsible for any product warranties, whether express or implied. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation for the app. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product-liability, regulatory, or intellectual-property claims. You represent that you are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government prohibited-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
If you obtain the app from Google Play, your download and use are also subject to the Google Play Terms of Service. These Terms are between you and SenseMe only; Google is not a party to them and is not responsible for the app. To the extent permitted by law, Google provides no support and accepts no responsibility for any claim relating to the app.
We send marketing communications, such as email newsletters, only where you have given your prior express consent. You can withdraw that consent at any time, at no cost, using the unsubscribe link in each message or by contacting support@sensemyhealth.com. We do not make marketing telephone calls or send marketing SMS without your prior express consent. Your cookie choices are managed separately through the cookie banner on our website.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles and without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence. The state and federal courts located in Delaware shall have jurisdiction, except where mandatory law allows you to bring proceedings in your country of residence. If any provision is found invalid or unenforceable, the remaining provisions stay in full force and effect.
For consumers in the European Union: SenseMe is not obliged to, and does not, participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (§ 36 VSBG). Legal recourse through the courts remains open to you. You can contact our customer service at any time: support@sensemyhealth.com.
These Terms are written in English. In case of conflict between this and any translation, the English version governs.
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