Sense Band Limited Warranty

SenseMe warrants that the Sense Band hardware device will be free from defects in materials and workmanship under normal use, in accordance with SenseMe's published product documentation, for the warranty period stated below. This Limited Warranty is provided by SenseMe, Inc. It covers the Sense Band hardware only, and applies to the original purchaser who bought the device from SenseMe or an authorised reseller. It is not transferable.

This Limited Warranty lasts for one (1) year from the date of original retail purchase. Proof of purchase, such as your order confirmation or receipt, may be required to make a claim. A device that is repaired or replaced under this Limited Warranty continues to be covered for the remainder of the original one-year period, not for a new warranty period.

If a defect covered by this Limited Warranty arises during the warranty period, SenseMe will, at its sole discretion and to the extent permitted by applicable law:

1. 1.Repair the device using new or equivalent parts;
2. 2.Replace the device with an equivalent new or refurbished device; or
3. 3.Refund the price you paid for the device.

Where SenseMe confirms a covered defect, SenseMe covers the cost of return shipping. Any device repaired or replaced under this Limited Warranty is warranted for the remaining original warranty period.

This Limited Warranty does not cover, and SenseMe is not responsible for, damage or failure resulting from:

1. 1.Normal wear and tear;
2. 2.Accidents;
3. 3.Misuse, including any failure to follow the product documentation;
4. 4.Neglect;
5. 5.Disassembly, opening, or alteration of the device;
6. 6.Servicing performed by anyone other than SenseMe or a SenseMe-authorised service provider;
7. 7.External causes, including exposure to sharp objects, excessive force, electrical anomalies (such as power surges), or extreme thermal or environmental conditions;
8. 8.Liquid damage — except that liquid damage occurring during use within the device's rated water resistance (IP68: up to 1.5 metres depth for up to 30 minutes) does NOT void this Limited Warranty. Liquid damage from use outside those parameters — for example submersion beyond the rated depth or duration, high-pressure water jets, saltwater, or chemicals — voids this Limited Warranty.

In addition, consumable parts that naturally diminish through normal use — including the battery, protective coatings, and straps — are not covered unless the failure is due to a defect in materials or workmanship. Software is not covered by this Limited Warranty; software is provided under the SenseMe Terms of Use.

To the maximum extent permitted by applicable law, SenseMe's total liability under this Limited Warranty shall not exceed the amount you actually paid at retail for the Sense Band.

To the maximum extent permitted by applicable law, SenseMe disclaims all liability for indirect, incidental, special, consequential, or exemplary damages. Some states, provinces, and territories do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

For consumers in the European Economic Area and the United Kingdom, the following applies in addition to, and without prejudice to, the Limited Warranty above.

Under EU consumer law (Directive (EU) 2019/771) and, in Germany, § 438 BGB, you have a mandatory statutory guarantee of two (2) years from the date of delivery for goods that are not in conformity with the contract. This statutory guarantee is separate from, and in addition to, the one-year express Limited Warranty above, and it cannot be limited or waived by contract. Where the statutory guarantee and this Limited Warranty overlap, you may rely on whichever gives you greater protection.

This Limited Warranty is provided by SenseMe, Inc., organized under the laws of the State of Delaware, USA, and is governed by Delaware law, without prejudice to mandatory consumer-protection law. For consumers in the EU, EEA, and United Kingdom, mandatory local consumer-protection law applies and prevails wherever it grants you greater rights.

To make a claim under this Limited Warranty, contact us at support@sensemyhealth.com with your proof of purchase and a description of the issue. We will guide you through the next steps, including how to return the device if needed.

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